Nov 29, 2016
From Shared Services and Outsourcing Institute
KPMG recently completed the 3Q16 edition of its global Pulse Survey conducted in conjunction with the Shared Services and Outsourcing Advisory and Human Resources Centers of Excellence. The research delved into Global Business Services (GBS) uptake and market trends, governance best practices, challenges with talent management, and the emerging areas of process automation and digital labor.
In this podcast, Asif Akhtar, a Director in KPMG’s U.K. firm, talks with Stan Lepeak about:
Duration: Approximately 15 minutes. Activate the recording with the play button over the image.
To go deeper into this topic, read the full report Global Business Services growth beyond the back office.