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Global Business Services (GBS) maturity: A measured approach to success

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Global Business Services (GBS) maturity: A measured approach to success
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


KPMG recently completed the 3Q16 edition of its global Pulse Survey conducted in conjunction with the Shared Services and Outsourcing Advisory and Human Resources Centers of Excellence. The research delved into Global Business Services (GBS) uptake and market trends, governance best practices, challenges with talent management, and the emerging areas of process automation and digital labor. 

In this podcast, Dave Brown, the Global Lead for KPMG’s Shared Services and Outsourcing Advisory practice, talks with Stan Lepeak about:

  • A global assessment of where GBS is today and where it will be five years from now
  • Why maturing GBS organizations can’t afford to become complacent about governance 
  • The current reality of talent management and skill shortages and the best means to address them
  • The importance of proactively assessing the enterprise-wide impact of automation

Duration: Less than 15 minutes.  Activate the recording with the play button over the image.


To go deeper into this topic, read the full report Global Business Services growth beyond the back office.

For more from Dave Brown on GBS, listen to the podcast The role of dynamic leadership in GBS governance.

Explore Global Business Services.

Learn more about KPMG Global Insight Pulse surveys.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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