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Beyond building bots: Transformational digital labor solutions

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Beyond building bots: Transformational digital labor solutions
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


As digital labor increases as a viable option in service delivery models, so does the need for managing the accompanying outcomes. Organizations that create effective strategies around the people, processes, and technologies at the heart of digital labor, are able to competitively differentiate themselves in today’s marketplace. But it requires more than just implementing software.

This series explores digital labor technologies and their ramification on businesses through real-life examples of KPMG clients. We look at how organizations can take advantage of process automation, embrace digital labor, and do so successfully.

In this podcast, David Kane, a principal in KPMG’s Shared Services and Outsourcing Advisory practice, sits down with Stan Lepeak to discuss digital labor’s impact on the banking, insurance and financial services sector. They discuss:

  • The readiness of today’s organizations in evolving to new service delivery models
  • Looking beyond cost savings to the additional benefits organizations should expect with the adoption of digital labor
  • The short- and long-term challenges around digital labor and how organizations are addressing them 


Duration: Approximately 10 minutes.  Activate the recording with the play button over the image.


Additional Insight

Listen to the previous podcast in the Beyond building bots series, Governing a bot environment.

Our latest thinking on robotics/cognitive automation at our Reality Check blog

For more on the impact of digital labor, and the automation of jobs on sourcing and service delivery, explore our Digital Labor site to view articles, videos, and podcasts.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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