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Beyond building bots: Governing a bot environment

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Beyond building bots: Governing a bot environment
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


As digital labor increases as a viable option in service delivery models, so does the need for managing the accompanying outcomes. Organizations that create effective strategies around the people, processes, and technologies at the heart of digital labor, are able to competitively differentiate themselves in today’s marketplace. But it requires more than just implementing software.

This series explores digital labor technologies and their ramification on businesses through real-life examples of KPMG clients. We look at how organizations can take advantage of process automation, embrace digital labor, and do so successfully.

In this podcast, Dave Brown and Bob Cecil, both with KPMG’s Shared Services and Outsourcing Advisory practice, sit down with Stan Lepeak to discuss:

  • What it looks like to build and govern a bot environment and some of the accompanying risks that need to be considered
  • The importance of establishing an enterprise-wide center of excellence (CoE) to pull together capabilities from IT and the procurement organization in order to manage digital labor technologies
  • The role of third-party management in digital labor automation and the unique differences around governance that companies need to get right


Duration: Approximately 9 minutes.  Activate the recording with the play button over the image.


Additional Insight

Governance insights for complex, global organizations.

Our latest thinking on robotics/cognitive automation at our Reality Check blog

For more on the impact of digital labor, and the automation of jobs on sourcing and service delivery, explore our Digital Labor site to view articles, videos, and podcasts.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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