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Moving the lever with digital labor

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Moving the lever with digital labor
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


KPMG’s Shared Services and Outsourcing Advisory practice focuses on helping clients navigate the arenas of shared services and outsourcing, global business services, and increasingly, process automation and digital labor.

Ryan Harper, Atul Shahi, and Mahendra Goyal, all in KPMG’s SSOA group, recently sat down with Stan Lepeak to discuss:

  • How digital labor, including robotics, machine learning, and cognitive automation, are impacting organizations today
  • The factors that organizations should consider when looking at digital labor
  • The emerging operating models that are in the digital labor marketplace


Duration: Approximately 14 minutes.  Activate the recording with the play button over the image.


Additional Insight

Listen to these podcasts in our Beyond building bots series:

Beyond building bots: Transformational digital labor solutions.

Beyond building bots: Governing a bot environment.


Our latest thinking on robotics/cognitive automation at our Reality Check blog

For more on the impact of digital labor, and the automation of jobs on sourcing and service delivery, explore our Digital Labor site to view articles, videos, and podcasts.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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