United States

Beyond building bots: Looking through the HR lens

Loading the player...

Beyond building bots: Looking through the HR lens
Download the audio file to use your device's media player.

From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


As digital labor increases as a viable option in service delivery models, so does the need for managing the accompanying outcomes. Organizations that create effective strategies around the people, processes, and technologies at the heart of digital labor, are able to competitively differentiate themselves in today’s marketplace. But it requires more than just implementing software.

This series explores digital labor technologies and their ramification on businesses through real-life examples of KPMG clients. We look at how organizations can take advantage of process automation, embrace digital labor, and do so successfully.

In this podcast, Robert Bolton, a KPMG U.K. partner and one of the leaders of KPMG’s Global HR Center of Excellence, sat down with Stan Lepeak to discuss:

  • How digital labor can boost the HR function’s ability to better serve enterprises and employees
  • A reexamination of the HR operating model, role ratios, workforce planning, and re-skilling
  • The societal implications of automation technologies


Duration: Approximately 15 minutes.  Activate the recording with the play button over the image.


Related insight

Discover more from our subject matter experts in the Beyond Building Bots series and on the topic of digital labor.

Our latest thinking on robotics/cognitive automation at our Reality Check blog

For more on the impact of digital labor, and the automation of jobs on sourcing and service delivery, explore our Digital Labor site to view articles, videos, and podcasts.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

Subscribe via iTunes

Subscribe via RSS