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HR and digital labor: The “twain” shall meet, but where?

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HR and digital labor: The “twain” shall meet, but where?
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


While HR is not often the primary driver of major business transformation, it continues to adapt as businesses change and the market for delivery evolves. Digital labor represents a great opportunity for HR to play a leadership role in how organizations adopt this new model for delivery. It’s far from a “never the twain shall meet” situation.

HR functions at leading organizations have begun to actively engage in decomposing its processes to determine how to most effectively leverage automation, and investigate opportunities to automate more strategic, value-add activities.

In this podcast, Mike DiClaudio, a principal in the U.S. firm and an executive member of KPMG’s People and Change practice, sat down with Stan Lepeak to discuss:

  • How HR’s “test kitchen” approach brings credibility to its ability to push the rest of the organization forward with digital labor
  • Why HR skill sets will be less about finding creative ways to build and gain insights from data, and more about the ability to create actions around it
  • The three actions HR executives and practitioners should take in the next 60 days: gain a versed education on digital labor (even through a Google search), think about how smart automation can be leveraged to handle components of core and/or painful processes, and start to apply some design thinking to those processes.
Duration: Approximately 16 minutes. Activate the recording with the play button over the image.


Related insight

Listen to the podcast Beyond building bots: Looking through the HR lens to discover how digital labor can boost the HR function’s ability to better serve enterprises and employees.

For more on the impact of digital labor, and the automation of jobs on sourcing and service delivery, explore our Digital Labor site to view articles, videos, and podcasts.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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