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Which dimensions of Global Business Services maturity drive the most financial value?

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Which dimensions of Global Business Services maturity drive the most financial value?
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


KPMG’s research with 200+ organizations worldwide over the past several years has demonstrated that mature global business services (GBS) organizations can reduce their sales, general, and administrative (SG&A) costs by two percent. For perspective, a $10 billion company with a mature GBS operation could save $200 million a year.

But which of the 10 KPMG-identified dimensions of GBS maturity drive the greatest financial value? In this podcast, Stan Lepeak and Don Ryan, leader of market research and thought leadership in KPMG’s global Shared Services and Outsourcing Advisory Center of Excellence, sat down to discuss:

  • Why enterprises with four or more functions in their GBS organizations can experience an additional percentage decrease in their SG&A costs
  • Why process excellence, talent, and data and analysis top the list of financial value enhancers
  • The impact digital labor will have on GBS organizations’ ability to contribute financial and other benefits to their enterprises
Duration: Approximately 15 minutes. Activate the recording with the play button over the image.


Related insight

Gain a deeper understanding of the correlation between GBS maturity and the levers that enable enhanced financial outcomes, read The GBS Payoff.

More about KPMG's GBS maturity model and GBS assessment research program.

Explore Global Business Services.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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