May 18, 2017
From Shared Services and Outsourcing Institute
Notwithstanding interest in and even deployment of digital labor, robotic process automation, and cognitive automation, most enterprises today have foundational outsourcing agreement in place. And while it’s true that many are frustrated and dissatisfied with the results of their outsourcing arrangements, the root cause is typically due to a misalignment between the sourcing model and expectations.
In this podcast, Randy Wiele, a managing director in KPMG’s Shared Services and Outsourcing Advisory practice, spoke with Stan Lepeak about:
For more from Randy, listen to his podcast on how sourcing arrangements can be managed to enable IT innovation:
How IT outsourcing can enable innovation