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Realizing your outsourcing expectations is rooted in sourcing model alignment

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Realizing your outsourcing expectations is rooted in sourcing model alignment
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting

 

Notwithstanding interest in and even deployment of digital labor, robotic process automation, and cognitive automation, most enterprises today have foundational outsourcing agreement in place. And while it’s true that many are frustrated and dissatisfied with the results of their outsourcing arrangements, the root cause is typically due to a misalignment between the sourcing model and expectations.

In this podcast, Randy Wiele, a managing director in KPMG’s Shared Services and Outsourcing Advisory practice, spoke with Stan Lepeak about:

  • The continuum of the five key areas of alignment in outsourcing relationships – staff, location, methods, tools, and end-to-end management responsibility
  • Where along that continuum enterprises should focus their efforts and attention in order to achieve their expected results
  • Key considerations in segmenting objectives and the work to be done in order to select the most beneficial sourcing model
 
Duration: Approximately 12 minutes. Activate the recording with the play button over the image.
 

For more from Randy, listen to his podcast on how sourcing arrangements can be managed to enable IT innovation:
How IT outsourcing can enable innovation

 

For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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