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Wrangling digital labor risk with governance

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Wrangling digital labor risk with governance
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


In the wild west of outsourced digital labor, the IT teams from both the buyer and provider organizations, and even the buyer’s external auditors, join the ranks of the engagement stakeholders. With this added complexity, and the multiple risks associated with digital labor – security, financial controls, and data privacy, to name just a few – two types of governance are requisite “wranglers.”

This podcast features Thomas Hall and Fabiano Lopes from KPMG Management Consulting, and Kelly Combs from KPMG’s Risk Advisory group, who sat down with Stan Lepeak to discuss:

  • Why you need digital labor governance at the program level, to look at different use cases, how they should be prioritized, how the benefits balance with associated business process risks, etc.
  • Why you also need a separate IT governance function within your IT department, ideally in the form of an IT digital center of excellence, to address IT risks, security, controls, and compliance, maintain due diligence over the automation platform itself, etc.
  • In an outsourced environment, why it’s critical to contractually agree on a host of issues including which party owns the bots, how expansion is controlled, how automation will affect key financial processes, and who owns the IT property rights.
Duration: Approximately 18 minutes. Activate the recording with the play button over the image.

Related insight

Read the blog by Thomas Hall Governing a digital labor outsourcing engagement is no walk in the park.

Listen to the other podcasts in this series: 

Is your outsourcing contract digital labor ready

No if’s about it: the how, who, what, and where of a digital labor center of excellence when you outsource

Discover the digital labor risks, opportunities and considerations for businesses that use outsourcing services and the providers that deliver them, read Digital labor promises major disruptions to outsourcing.

For more on intelligent automation, explore our Digital Labor site to view articles, videos, and podcasts.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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