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Is your outsourcing contract digital labor ready?

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Is your outsourcing contract digital labor ready?
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


Digital labor and process automation are creating a whole new dynamic in the outsourcing industry. And although enterprises have the potential to reap many rewards from digital labor, all too few are taking the steps necessary to help ensure their contract not only enables them to capture their fair share of the value but also protects them against a wide range of risks.

This podcast features Thomas Hall and Andrew Gottschalk from KPMG Management Consulting, and Kelly Combs from KPMG’s Risk Advisory group, who sat down with Stan Lepeak to discuss:

  • Why your entire outsourcing contract – from statements of work, to service levels, to pricing, to governance, to terms and conditions – might need an overhaul in order to deliver the benefits you expect from digital labor
  • Why the elusive concept of true partnership between you and your provider is even more critical during a digital transformation
  • The risks, controls, security challenges, and other issues you must carefully address when leveraging a third-party service provider for digital labor-based service delivery.
Duration: Approximately 20 minutes. Activate the recording with the play button over the image.

Related insight

Read the blog by Thomas Hall
"Caveat emptor" with digital labor productivity in contracts for outsourced services

Listen to the other podcasts in this series:
Wrangling digital labor risk with governance

No if’s about it: the how, who, what, and where of a digital labor center of excellence when you outsource

Discover the digital labor risks, opportunities and considerations for businesses that use outsourcing services and the providers that deliver them, read
Digital labor promises major disruptions to outsourcing.

For more on intelligent automation, explore our Digital Labor site to view articles, videos, and podcasts.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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