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Pharma industry Global Business Services: progressions, regressions, and disruptions

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Pharma industry Global Business Services: progressions, regressions, and disruptions
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


When KPMG first established its Life Sciences Global Business Services (GBS) Consortium in 2014, the average score of the member companies’ GBS maturity survey results was around a 3.0 on the 5.0 scale – about on par with survey participants in many other industries.

But analysis of the same group’s 2017 survey results, coupled with deep-dive discussions during the Consortium’s April 2017 meeting, demonstrated that technological advances, increased cost pressures, geopolitical disruption, and numerous other drivers are impacting how life sciences companies are delivering their business services.

In this podcast, Rick Bertheaud and Vicki Phelan, leaders in KPMG’s shared services and outsourcing advisory practice with focuses in the life sciences and pharma industry, sat down with Stan Lepeak to discuss:

  • Areas in which life sciences companies are progressing their GBS delivery model, including talent management, data analytics, commercial orientation, and process excellence
  • Areas in which they’re regressing – such as enabling technology and service portfolio – and the reasons behind the changes
  • How the need for cost reduction and simplification in today’s highly disrupted operating environment is impacting business services delivery models and operations.

Duration: Approximately 16 minutes. Activate the recording with the play button over the image.

Related insight

Learn more about KPMG's Global Business Services Maturity Research program.

Explore Global Business Services on this website.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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