United States

KPMG Global Insights Pulse webcast: Delivering Global Business Services benefits in a digital world

Wednesday September 27, 2017 11:00 AM - 12:00 PM EDT
From Shared Services and Outsourcing Institute

KPMG Shared Services & Outsourcing Institute

Event Overview

Access the webcast recording to discover findings from our 2Q 2017 Global Insights Pulse survey.

Global organizations are pursuing strategies to increase the maturity of their global business services (GBS) operations, and deliver improvements beyond merely reducing operating costs. Among the array of potential improvement options, a focus has intensified on process and cognitive automation and digital labor along with digital labor governance as critical levers in the drive towards greater GBS maturity.

Our subject matter professionals will share client examples and their personal experience from the field on topics such as:

Global Business Services (GBS)

  • Demand trends for shared services, information technology and business process outsourcing
Intelligent automation
  • Current levels of adoption and activity by process area and function
  • The biggest barriers to successful adoption of intelligent automation technologies
  • The positive and negative impacts of intelligent automation adoption 
Digital labor governance
  • The evolution of GBS governance efforts and models to incorporate increased digital labor usage
  • Key changes required to third party provider governance efforts to account for increased use of digital labor
  • The biggest focus areas and challenges to governing digital labor

David J. Brown

Global Head, Shared Services & Outsourcing Advisory, and Principal, KPMG in the U.S.

Liz Evans

Principal, Advisory, Shared Services & Outsourcing, KPMG LLP (U.S.)

Stan Lepeak

Director, Global Research, Management Consulting, KPMG in the U.S.