United States

Intelligent automation isn’t at least on your radar screen? You’re late to the game

Loading the player...

Intelligent automation isn’t at least on your radar screen? You’re late to the game
Download the audio file to use your device's media player.

From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


While no one can fully predict what the future looks like for intelligent automation, one thing is abundantly clear: it’s pervasive, even today.

In fact, whether at the simple, RPA-driven process redesign level, or with large-scale transformation programs, virtually every organization in KPMG management consulting’s client base is already down the path of implementing intelligent automation, or at least exploring how to use it to boost their competitive advantage.

In this podcast, Ron Walker, a principal in KPMG’s management consulting group, sat down with Stan Lepeak to discuss:

  • The range of business benefits companies are seeking from intelligent automation – from cost savings to capacity creation to improved customer service to enhanced quality
  • The organizational design and change management challenges organizations are facing with the “partial FTE syndrome”
  • Why you should consider assistance from a third-party, even an outsourcing service provider’s “robot factory,” if you want to aggressively hit the automation ground running, but should pull it in-house once you’ve reached scale.


Duration: Less than 11 minutes.  Activate the recording with the play button over the image.


Related insight

Evolve your business for the 21st century. Discover how to harness automation, talent, customer experience, delivery models, and more for competitive advantage.
Explore Trends in service delivery

Discover a new model for service delivery
Learn more

Digital Labor: The revolution has started. Are you ready?
Explore more KPMG publications


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

Subscribe via iTunes

Subscribe via RSS