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An outlook into real estate and facilities management outsourcing for 2018

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An outlook into real estate and facilities management outsourcing for 2018
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


Although news of organizations increasingly favoring automation to reduce costs and gain process efficiencies in their back offices dominates the headlines, outsourcing continues to hold its own in the real estate and facilities management (REFM) function.

In fact, 74% of the buyer respondents to our recently completed annual REFM Pulse survey stated they plan to increase outsourcing usage over the next three to four quarters, and the remaining 26% have no plans to change their levels. And looking 12+ months out, only 16% plan to decrease their usage.

To gain insights into the dynamics of the REFM outsourcing market, several executives from KPMG’s Shared Services and Outsourcing practice sat down with Stan Lepeak for a detailed, two-part discussion.

In this first podcast, Patrice Gilles, Doug Burr, and Clinton Fairbanks, share their views on:

  • Why automation is not as prevalent in REFM as it is in other functions, and why software providers, rather than service providers, will likely drive the uptick
  • Why REFM buyers are increasingly seeking support from service providers for higher-level, decision making-type processes
  • The differences in public and private sector REFM outsourcing


Duration: Less than 15 minutes.  Activate the recording with the play button over the image.


Related insight

Explore the research findings, including the second podcast in the series and the slide presentation referenced in this podcast, visit
KPMG REFM Outsourcing Pulse Survey Report 2018

More on REFM outsourcing from KPMG

Build outsourcing capabilities


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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