United States

Moving to strategic partnerships: REFM outsourcing service providers

Loading the player...

Moving to strategic partnerships: REFM outsourcing service providers
Download the audio file to use your device's media player.

From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


Our annual KPMG Real Estate and Facilities Management (REFM) Outsourcing Pulse Survey Report made it clear that outsourcing demand remains high. Indeed, outsourced services are moving up the value chain, with REFM IT systems and reporting, facilities management, and portfolio strategy/planning and space management capturing the top spots.

This is largely due to two key reasons. First, the service providers in the space have heavily invested in technology that enables them to deliver greater value such as real-time reporting and predictive analytics. Second, and certainly related, the service providers have proven to the buyer community over the years that they have the capability to play a higher-level, strategic management role.

In the first of this two-part podcast series, KPMG executives Patrice GillesDoug Burr, and Clinton Fairbanks, talked about macro REFM outsourcing trends.

In this second part, they sit down with Stan Lepeak to discuss topics including:

  • Why loyalty to staff is precluding some REFM processes from being outsourced, and, when they are, why the people aspect increasingly enters into discussions on the staff the service provider hires
  • Why certain REFM processes aren’t widely outsourced, and why the C-suite is requiring the business case
  • The attributes of today’s REFM outsourcing deals, including those in the second and third generation.


Duration: Less than 19 minutes.  Activate the recording with the play button over the image.


Related insight

Explore the research findings, including the first podcast in this series and the slide presentation referenced in this podcast, visit
KPMG REFM Outsourcing Pulse Survey Report 2018.

More on REFM outsourcing from KPMG.

Build outsourcing capabilities.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

Subscribe via iTunes

Subscribe via RSS