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The boundaryless workforce: A viable service delivery model

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The boundaryless workforce: A viable service delivery model
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From the Advice Worth Keeping podcast series
Hosted by Stan Lepeak, Global Research Director,
KPMG LLP Management Consulting


When people hear the term service delivery model, they typically think of shared services and outsourcing. Intelligent automation is a third that’s gaining a lot of steam. But none of these models adequately address organizations’ contingent labor needs, say for customer support during seasonal spikes, assistance with an ERP implementation, or work on an application development project.

While enterprises typically fill these types of temporary roles with workers sourced from the local market, doing so comes with cost and skill set compromises. Enter the boundaryless workforce, which enables organizations to source virtual talent with the exact skills they need from around the world, through purpose-built platforms. It’s such a valuable solution that more than 50 percent of major corporations in the U.S. have already embraced it.

In this podcast, Atul Shahi and Jason Millerboth from KPMG’s Shared Services and Outsourcing Advisory group, sat down with Stan Lepeak to discuss:

  • How a boundaryless workforce works, and how to determine projects it is most appropriate for
  • Perceived barriers to adoption
  • Real-world use cases
  • Recommendations for how best to take advantage of the model.


Duration: Approximately 16 minutes.  Activate the recording with the play button over the image.


Additional insight

Read the companion paper Ready for a boundaryless workforce?

Learn more about Outsourcing at KPMG.


For more Advice Worth Keeping, view the full list of podcasts and visit the Reality Check blog.

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