United States

KPMG Global Insights Pulse Webcast | Intelligent automation: Fueling next generation outsourcing

Tuesday July 24, 2018 11:00 AM - 12:00 PM EDT
From Shared Services and Outsourcing Institute

KPMG Shared Services & Outsourcing Institute


Event Overview

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We invite you to join us on July 24th, as we release the findings from our 2Q 2018 Global Insights Pulse survey. This Webcast will provide a forward-looking view on outsourcing trends in the context of advancements related to the use of intelligent automation (robotics process automation, machine learning, and artificial intelligence).

Topics for discussion:

Our subject matter experts will share client examples and their personal experience from the field on topics such as:

  • Outsourcing trends related to service delivery, priorities, and investment
  • Utilization of intelligent automation to support next generation outsourcing
  • The role of the Global Business Services organization vs. service providers in enabling intelligent automation
  • Key challenges and success factors for next generation outsourcing.

What makes the Pulse survey different?

  • No hearsay
  • Input from third party and IT service providers, but no third-party data
  • Forward thinking vs. backward deal tallying
  • Practical guidance and actionable intelligence for greater success.

Stan Lepeak

Director, Management Consulting Research, KPMG International and Director, KPMG LLP (US)

Randall Wiele

Managing Director, Shared Services & Outsourcing Advisory, KPMG LLP (US)

Marcus H. Murph

Principal, CIO Advisory Practice, KPMG LLP